Shipping, Returns & Exchanges
SHIPPING: Shipping and Processing times 3-7 Business days
*Note: During high volume order times such as sales or new releases orders can take up to 7 days to process. We are a small team, but we work around the clock to get your items to you as quickly as we can! We thank you for your patience.
Charlie Crane rockers and Design Dua bassinets and change baskets are shipped using a flat fee of $80. This is to contribute to the immense increase in shipping costs from carriers.
We offer tracked shipping options worldwide! Shipping cost is calculated at check out.
- We apologize for potential delays due to COVID-19, they are beyond our control.
RETURNS : We want you to adore what you ordered, but if something isn't what you thought, let us know. We will refund, exchange your purchase or give you a store credit.
How do we do this you ask? All returns must be authorized by email at email@example.com and must be sent within 7 days of receiving your order.
To be eligible for a return, your item must be unworn and in the same condition that you received it - with original packaging and tags.
If accepted for a return, after we receive the item, a refund will be given back to the original card on the order.
EXCHANGES: All exchanges must be authorized by email at firstname.lastname@example.org and must be sent within 7 days of receiving your order.
Once we receive your item we will process the refund for the returned item!
ADDITIONAL RETURN / EXCHANGE INFORMATION
Shipping costs will not be refunded
Nest & Sparrow is not responsible for return postage.
Nest & Sparrow is not responsible for lost or stolen packages.
NO RETURNS OR EXCHANGES ON SALE ITEMS.
Only one promo code can be applied per order
*ONE coupon code per order, cannot combine coupon codes with orders*
Thank supporting our small business!